Jobley Career Support Associate

仕事内容

【Job Description】 ## Job Description Medley is seeking a Career Support Associate for our newest delivery location in the Philippines. If you have a passion for helping others find exciting new opportunities, like to build and scale an operation, this is the right fit for you. While the Philippines launch will start with support of our US operations, over time it will scale to multiple geographies. ## About Medley, Inc. Medley, Inc is a leading provider of recruiting services for Healthcare and Social Assistance workers and employers. The market leader in Japan, Medley has expanded operations into the United States with the launch of Jobley. Medley will bring the same level of innovation and operational excellence to the US recruiting space as they have successfully done in Japan. Listed on the Tokyo stock Exchange, Medley takes an innovative approach to help bring together candidates and employers to fill positions. If you like to build and help others find the right opportunities, this may be the right team for you. ## Your Role As an Associate for Career Support, you aim to deliver on targets and initiatives for Job Seekers. In this role, you will advocate and assist job seekers by helping locate opportunities, refine/improve resumes, and facilitate logistics for interviews. You will contact job seekers and employers via phone call, email, and/or SMS to coordinate potential hires and opportunities. Your ultimate goal is to schedule as many interviews as possible with qualified candidates and to maximize the number of job placements within the Jobley portal. More specifically, your responsibilities include the following: ・Job Seeker Support: 　・Review candidate profiles and resumes submitted by job seekers 　・Look for current openings or job postings in the Jobley career pages that fit the job seekers’ profile and qualifications 　・Understand the job seekers’ strengths and opportunities and help them be better fit for the job by recommending resume and profile improvements, etc. 　・Explain the requirements of the employers to job seekers ・ Employer Support: 　・Coordinate interview schedule arrangements between the employer and the job seekers 　・Assist the employer (if necessary) in scheduling interviews with job seekers 　・Ensure that competent and qualified candidates are sent to the employers regularly to ensure maximum placements 【Qualifications】 ・Minimum of 2 years of experience in a contact center (Voice or Voice + Non-voice) and customer care operation with no less than 1 year of tenure in any employer in the past 2 years. ・Demonstrated experience in driving customer and client satisfaction ・Excellent conversational English communication skills ・Demonstrated ability to handle multiple tasks using multiple tools and systems 【Preferred Qualifications】 ・At least 1 year of solid experience in US Talent Acquisition, US RPO, or US staffing agency 【Salary】 ・PHP 30,000 - 45,000 package (based on experience and qualifications) ・OE Incentives (based on employee performance) 【Working hours】 PHT 0am-9am (including one hour lunch break, two 15-minute breaks) No operations on US Saturdays and Sundays. 【Others】 Work Arrangement and Location Variable Work Arrangement - Hybrid Work Arrangement (2 days remote, 3 days on-site)** **basically on-site work **number of remote and on-site days depend on employee performance

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