Data Center Assistant Manager

仕事内容

【Job Description】 The Data Center Assistant Manager belongs to Data Center Management group in DC Operations division and is responsible for overseeing the execution of local data center operations at one or more data center properties. Data center operations include, but are not limited to: - Engineering operations and core infrastructure maintenance - Technical event management including post-event root cause analysis and infrastructure repair - The Data Center Manager is ultimately responsible for identifying, evaluating and executing operational strategies to ensure MC Digital Realty’s data center operations achieve the highest level of availability Responsibilities: ・Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs. ・Actively coordinate all local customer installations, in coordination with Sales Engineering, Design & Construction and Colocation to coordinate customer move-ins and turn-ups, including deployments, power circuit installations and connectivity requirements. ・Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of MC Digital Realty’s periodic maintenance program and maintenance calendar. ・Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors and customers. ・Act as primary technical and operational contact for data center customers – both as the technical lead and local point of escalation during emergency events and day to day operations. Develop knowledge of customer’s core business and the business function of the customer’s local datacenter operation. ・Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation. ・Support Real Estate Manager with the management of expenses and assist all budgeting, forecasting and reporting requirements by providing capital and expense requirements and justifications. ・Support pre-sales process, including, but not limited to, conducting sales tours and reviewing lease proposals and lease agreements to confirm compliance with MC Digital Realty standards and local requirements. ・Support various accreditation initiatives, including, but not limited to, FISC, SOC/PCI, ISO, etc. as may be required by MC Digital Realty. ・Maintain compliance with local health & safety standards and national electrical and building codes. ・Proactively engage with local neighborhood authorities and communities, often addressing noise, land use, etc. And many more.... 【Qualifications】 ■ Knowledge/Experience ・5+ years of facility management experience in data center operations or a related field (electrical or mechanical engineering). ・3+ years of experience managing or leading data center operations teams in a large-scale, mission-critical environment. ・ Knowledge of performance management & critical awareness methods and implementation standards. ・ Experience managing own budget and analyzing expenses. ・ Experience in incident management and troubleshooting. ・ Experience in IT infrastructure and network management (basic knowledge of servers, storage, and networks) ■ Language Japanese: Fluent English: Ability to independently conduct interviews as well as read and write in English. ■ Education Technical college, or professional school graduate or higher (bachelor's degree in electrical or mechanical engineering preferred) 【Portrait of a person】 Strong interpersonal skills, presentation skills, and keen attention to detail, along with strong organizational abilities. 【Salary】 Flexible up to Candidates and Market trend 【Application Documents】 An English resume is required. Including a brief reason for applying will help us proceed more smoothly with the selection process. If available, a Japanese resume and work history sheet are also appreciated. 【Working hours】 9:15 am- 17:30 pm - Flexible worktime will be permitted to Managers or above position 【Salary increase & bonus】 - Annual salary planning is taken place based on each performance review - Annual bonus payment will be eligible for all employee except Sales, who are eligible for sales incentive plan - Target bonus/Sales incentive are varied according to job level 【Allowances】 - Commutation allowance 【Holidays】 - Saturday, Sunday and National Holiday - Paid holidays: 10 days are accrued for the first year, and 20 days will be added per year from 2nd year, those paid holidays will be effective for two years from each grant - Yearend New year holidays: Dec 29- Jan 3 - Mater

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